How to request a refund
If you order as a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from the purchase within 14 days. The right of withdrawal is exercised towards the payment partner named on your receipt, which handles it under its refund policy. You can also write to support@usecarelabel.com with your check ID and we will pass your request on.
Our payment partner is the merchant of record for all our orders and processes refunds under its refund policy. The partner returns the money to the payment method you used.
If you order as a consumer in the European Union or the United Kingdom, you may also have a statutory right of withdrawal. The Terms of service explain how it works with digital services that start right after the order.
Subscriptions
Collection and Brand renew automatically. Cancel any time through the link in your receipt or by email to support@usecarelabel.com; the plan ends with the paid period and is not charged again. Payments for a period that has already started are not refunded, except where the 14-day right of withdrawal applies or mandatory law says otherwise. Labels not used by the end of the paid period expire. Delivered labels, certificates and verification pages stay online.
Correction guarantee
If your delivered label isn't right, we correct it free of charge or refund your order. Legal fees are not covered. Write to support@usecarelabel.com with your check ID and the notice.
The guarantee applies to the label content we delivered and that you used unchanged. Details, including what it does not cover, are in section 8 of the Terms of service.
Contact
Layora Enterprises FZE LLC, CWS-1V-225475, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. Email: support@usecarelabel.com. We answer by email.